Delete your account and data

Delete inside the app

Confirmation starts a deletion request in the app, without requiring an email. If Deletion request accepted appears with a background-processing explanation, the request is pending, not confirmation that all data has been erased. Account access is blocked during processing, and incomplete operations are queued for server retry. If an error appears or identity verification cannot be completed, use the email route even without app access.

1. Open Bloom and the Settings tab.
2. Find Delete account in the privacy area and read the confirmation. Account deletion information is a separate help link, not the deletion action.
3. Confirm Delete account if you wish to proceed. You may need to sign in again. An Apple-linked account may require Apple reauthentication on an iOS device.

Request without signing in to the app

What the request covers

The request covers the Bloom account, profile and pregnancy data, synced records, Nadia consent and reports, and account-linked usage, benefits and order-lookup data. The automatic route also requests deletion of the RevenueCat subscriber record. This does not cancel the Apple or Google subscription transaction. The deletion-operation record is described separately below.

Local data is subject to device cleanup. Copies on other devices, backups, logs and information already transmitted to providers may require separate handling. If you also have store orders, say that your request covers store information too; a full receipt is not needed initially.

Deletion-operation record

Bloom keeps a separate Firebase operational record linked to the account identifier, with deletion status and request/completion times. It blocks access during deletion and supports retry after failure; it contains no profile, transcript or payment details. The record is assigned an expiry date 30 days after deletion completes and is included in expired-record cleanup. While a request is pending, the record is retained to complete processing. A pending status does not confirm that data has been erased; contact us to check its status.

Information that may be retained and completion

Commerce or payment records may be retained for a documented legal or accounting obligation, or a permitted dispute-handling need. This retention is limited to the information and period needed for that obligation or purpose. You can request details of the information retained, the reason and the retention period applicable to your case. Provider logs and backups are also subject to provider policies.

Sending an email is not confirmation that your account was deleted. If you have no handling confirmation or encounter an error, contact the address again and ask for a status check. A technical deletion failure is not a permitted retention exception.

• Data and providers in the Privacy Policy

Ownership verification and important distinctions

For an initial request, provide your account email if known, sign-in method and a brief description. Do not send passwords, verification codes, identity documents, card details or medical information. If ownership verification is needed, we will request only information proportionate to the request.

If you used Apple Hide My Email, the account address may be an Apple relay address. If you cannot access it, mention this so an alternative verification route can be considered. Never send your Apple or Google password.

Signing out ends account use on a device; it is not a cloud-deletion request. Uninstalling does not necessarily delete the account. Cancelling renewal addresses billing, not profile deletion. Account deletion is intended to be permanent; do not rely on restoring records afterwards.