Bloom · Privacy and help
Bloom support centre
Help with your account, subscription and personal data. Choose a topic or open an email draft.
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Sign-in or password trouble
Use the sign-in method that created the account: email and password, Google or Apple on iOS. For an email account, use the app sign-in screen’s password reset action, which sends an email through Firebase. This website has no password-reset form. For Google or Apple accounts, recover access through that sign-in provider.
An Apple relay address may differ from your usual email. Before checking the original account, do not create a new account or buy another subscription to resolve missing access.
Frequently asked questions
- Does uninstalling stop billing? No. Manage renewal separately with Apple or Google.
- Can a website button restore a purchase? No. Restore at the bottom of the app subscription screen.
- Does clicking email send a request? No. It opens a draft that you must send.
- Can Nadia replace medical advice? No. It can be wrong and provides general information only.
- How do I report an answer? Choose Report answer in Nadia, then a reason. A failed submission is not a successful report. You can also email without unnecessary medical or identifying information.
A Bloom store order
Clothing, delivery and return enquiries are separate from Bloom Plus. State that your enquiry concerns a store order and give a short description. Include an order number if needed; card details or a full receipt are not required initially.
Contact the team
For a technical issue, include your operating system, app version and what happened. Before attaching a screenshot, remove personal or medical details, URLs containing secrets, and tokens.
For an initial request, provide your account email if known, sign-in method and a brief description. Do not send passwords, verification codes, identity documents, card details or medical information. If ownership verification is needed, we will request only information proportionate to the request.
Press Send in your email service to submit it. This website does not send or confirm receipt of the request.
If no mail app opens, copy this address into your email service:
bloomfit@chatwaymail.com
Support is not medical care
Bloom provides general information and tools for pregnancy organisation and wellbeing. It is not a medical service or medical device and is not intended to diagnose, treat, cure or prevent any medical condition, or provide emergency monitoring. Contact your healthcare team about medical concerns. In an emergency, contact local emergency services immediately; do not wait for an app or email response.