Restore Bloom Plus purchases

Before you start: two accounts

Matching email addresses across different sign-in methods do not prove that this is the same Bloom account. You do not need to buy again to check an existing purchase.

1. Sign in to the Bloom account used for the purchase, using the same sign-in method.
2. Check that the App Store or Google Play is using the Apple or Google account that purchased the subscription.

Where to restore

The Restore purchases link in Settings may open this help page. It is not the restoration button on the subscription screen. This website provides instructions only; it cannot restore purchases or change entitlement.

1. In the app, open Settings and then Bloom+ to reach the subscription screen when no active entitlement is recognised.
2. At the bottom of the subscription screen, tap Restore purchases and wait for the result. The app performs the check through RevenueCat with the store.
3. If a subscription is already recognised as active, Bloom+ in Settings may open store subscription management instead of the purchase screen. If access is still missing, contact support without buying again.

If access was not restored

For an initial request, provide your account email if known, sign-in method and a brief description. Do not send passwords, verification codes, identity documents, card details or medical information. If ownership verification is needed, we will request only information proportionate to the request.

1. Check for a different Bloom account or a different store account.
2. Check whether the purchase is active, expired or refunded in the store. Restoration does not extend an expired subscription or guarantee eligibility.
3. Check your network connection. If entitlement has not synced or an error appears, contact support with your operating system, app version and a short description. A limited purchase identifier will be requested only if needed.

Moving between iPhone and Android

The purchasing store continues to manage billing. In-app access depends on account linking and RevenueCat entitlement. Changing platform neither guarantees transferred access nor necessarily requires another purchase. Check the shared Bloom account and existing purchase before any additional charge.

Cancellation, refund and deletion are separate

Deleting your account or uninstalling the app does not automatically cancel your store subscription. To stop future charges, manage renewal separately in the store where you subscribed. You can request account deletion while a subscription is active; cancellation is not a condition for deletion.

Cancelling renewal is not a refund request. Requests about an existing charge follow the relevant store route, subject to legal rights and transaction terms.

• Manage Apple subscriptions
• Manage Google Play subscriptions

• Request an Apple refund
• Google Play orders and requests
• Delete account and data